FAQ

How do I turn subtitles, captions, or alternate audio on or off?

Twisted Mirror TV allows you to enable or disable subtitles and captions for many short TV shows and movies.
Launch a video and look for a Subtitle icon on a PC browser or a Setting icon on the Apps.

Frequently Asked Questions About Twisted Mirror TV Billing

Twisted Mirror TV is a subscription service that allows you to watch unlimited short TV shows and movies on all of your devices, from laptops to TVs, phones, and tablets. Twisted Mirror TV members are automatically charged monthly, on the date they signed up.

We have a variety of plans to fit your viewing style.

Standard Monthly- (£1.99 per month equivalent currency) Watch on 2 devices at a time with HD available.

Standard Yearly - (£19.99  per year equivalent currency) Watch on 2 devices at a time with HD available.

How can I pay for Twisted Mirror TV?

InApp Purchases (iOS and Android)

Pay directly via App Store or by credit card on Google Play Store

 
Credit and Debit Cards

We accept Visa and MasterCard. Cards must be enabled for recurring e-commerce transactions to work with Twisted Mirror TV.

Prepaid Cards

If you have a prepaid card with a Visa or MasterCard logo, you can enter your card’s information on our payment page. If the bank that issued the card approves our authorization request, we will accept this card for payment.

How do I change my billing date?

To change your billing date, you’ll need to cancel your account and restart it on the date you’d like to be billed on. If you cancel in the middle of your billing cycle, the cancellation will not fully complete until the end of that billing cycle, and you will be unable to restart your account until after that time. If your account is on a hold, your cancellation will be effective immediately, and you can restart your account at any time

 

What is a free trial?

Twisted Mirror TV offers a free trial to new Twisted Mirror TV members that provides unlimited access to the Twisted Mirror TV catalogue. If you enjoy your free trial, you will be charged after the trial ends. You will not be charged for the trial itself.

 

If it's a free trial, why do I have to enter payment details?

Twisted Mirror TV asks for a payment method to ensure you don't have any interruption in service after the free trial ends. We do this by sending an authorization request to your financial institution to verify that your payment method works. These requests are not charges, but in some cases they may temporarily affect your available account balance.

What happens after the free trial?

If you enjoyed your free trial, you will be automatically charged for a monthly subscription and continue to have unlimited access to Twisted Mirror TV when your trial ends. If you cancelled your trial before it ended, you will not be charged, and you will no longer have access to the Twisted Mirror TV catalogue.

 

Why do I see a charge when I signed up for a free trial?

Twisted Mirror TV verifies your payment details when they’re added or updated on an account. This process helps us ensure that the information provided is associated with a valid, open account that can be charged successfully in the future. We validate the information by submitting an authorization for roughly the same amount as the cost of the monthly Twisted Mirror TV membership. These requests are not charges, but the authorization amount may temporarily affect your available balance while your financial institution ensures you have sufficient funds.

Downloading TV shows and movies on Twisted Mirror TV

You can download select TV shows and movies on the Twisted Mirror TV app to watch offline later. Watching downloaded titles offline does not count toward the concurrent streaming limit of your plan. Download files are stored on your mobile device and available to view within 7 day period, after which they expire.

What do I need to download TV shows and movies on Twisted Mirror TV?

  • An internet connection, and
  • An active Twisted Mirror TV streaming account, and
  • The latest version of the Twisted Mirror TV Apple iOS and Twisted Mirror TV Android apps

How do I download a title?

If you have a particular title in mind, you can search for that title and look for the download icon. Once you have found a title, follow the steps below.

  • Select the title you would like to download.
  • On the video description/title page, tap the Download icon.
  • For TV shows, the icon will appear next to each available episode.
  • Once the title has completed downloading, you can access it from 'My Downloads' section of the app.

How do I watch a downloaded title?

A download can only be watched on the device you downloaded the title on.

Go to 'My Downloads' through the Twisted Mirror TV app menu.

Tap the Play icon on the title you would like to watch.

 

 

 

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